Live Chat:We are available to chat during our hours of operation. Just click the round chat bubble on the bottom right of this website to get the conversation started.

Contact Page:Send us a message by completing the form on the Contact page.

Social Media:Follow along on Instagram @perfectbagclub. Be the first to know #PerfectBagClub.

Step 1: Find your favourite bag by searching for it in the top right of the website, or by browsing through any of our shop pages.

Step 2: Click the "Make an Offer" button and type in the product number (for example, M94635), your information, and your offer.

Step 3: Click the "Submit Offer" button.

Step 4: We'll get back to you within 24 hours to let you know if we have accepted or declined your offer.

Step 1: Find the product you would like to leave a review for by searching in the top right of the website or by browsing through any of our shop pages.

Step 2: Scroll down and click the "Leave a Review" button.

Step 3: complete the review form with your information, a picture of your purchase, your review, and your rating.

Step 4: Click the "Post Review" button and it will automatically show on the website.

We are proud to offer FREE shipping on all purchases over $200. Delivery to your front door takes around 5-7 business days. Usually all orders are processed and shipped within 24 - 36 hours. A tracking number will be sent upon purchase to your email. You can also view your orders in your account. If you are unsure if we ship to your country, please send us a message on the Contact page.

Orders may take 24 to 36 hours to process, once your order has been processed you will receive an email confirming your order has shipped.

Shipping Fees & Timing begin when you receive the shipping confirmation email.

Additional validation may be required for some orders and can delay delivery

Signature is required on all shipments above $50

To track your order, check your shipping confirmation email.

Fee: Complimentary for all orders over $200

Delivery Timing: 5-7 business days from the time you receive shipping confirmation email

Exceptions: If a standard order is placed over the weekend, the earliest it will ship is Monday

Additional validation may be required for all orders and can delay delivery.

Alaska and Hawaii: Allow 10-14 business days from the time you receive shipping confirmation email. For expedited delivery, we recommend you select Express or Overnight Shipping. Please contact us for more information.

INTERNATIONAL BUYERS: Import duties, taxes, and charges are not included in the item price / shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.

RETURNS & EXCHANGES

Online purchases can be returned complimentary online.

RETURNS

Register your return by contacting client services. Please send us a message through our Contact page.

Prepare your package: Place your item in its original packaging and with the original receipt.

Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.

Deliver your package to UPS: Drop your package off at any UPS store or pick-up location

EXCHANGE POLICY

• Complimentary exchanges & returns within 15 days

• Item in perfect & sellable condition

• Original packaging

• Original invoice, leaflets and certificates

• No exchanges and returns for personalized items (Mon Monogram, Mon Damier Graphite, My LV World Tour, Hot stamped products, Engraved products, special orders)

• PayPal purchases may be returned online

Payments are accepted via credit card with a valid billing address.

Accepted credit cards: Visa, American Express, MasterCard, and Discover